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Frequently Asked Questions
Yes. We’ll send one proof via text or email (your choice, entered at checkout). One round of revisions is included. Additional revisions start at $10.
We offer custom memorials for multi-subject designs. You can find them in our Pet Memorials section or contact us directly for a special request.
Most orders ship within 5–7 business days after proof approval. Custom or multi-subject pieces may take a bit longer. We’ll always keep you updated.
Yes. Our granite is sealed and weather-resistant, suitable for outdoor use—whether it’s a memorial garden, gravesite, or roadside tribute.
We currently offer three standard sizes:
- 6x6
- 6x12
- 12x12
Each piece is cut from polished absolute black granite, with optional easels available.
After checkout, you’ll be prompted to upload your images.
We do it this way to make sure we only receive images tied to confirmed orders—so we’re not sorting through submissions we can’t use. You’ll be able to upload multiple unedited, high-resolution photos, and we strongly recommend doing so in case your first choice isn’t ideal.
We isolate your pet or loved one from the background and choose the photo that will engrave best. No filters, no edits—just clean, clear images.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email.
Because each piece is custom-made, we cannot offer refunds once engraving has begun. If there’s an issue with your order, please reach out - we want you to be happy with your memorial.